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Privacy Policy
Spinbit Casino operates under a licence issued by the Treasurer of the Province of New Brunswick (TGC), licence number 0000019, with KYC verification required before withdrawals are processed.
Information we may collect
The information we handle depends on how you interact with Spinbit Casino and which services you use. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website. We only seek information that is reasonably relevant to operating the service, meeting our obligations and providing appropriate support.
Account and identity information
When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also handle information about your responsible gambling settings, account activity and communications with our support team. Accurate information helps us maintain a secure account and provide services that are suitable for eligible players.
Verification and security information
To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, evidence of address, information needed to understand the source or destination of funds, and records of verification checks. We may use this information to prevent impersonation, account misuse, fraud, money laundering and other prohibited activity.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transaction history. Payment processing may involve specialist payment providers. We do not necessarily receive or store complete payment credentials where these are processed securely by a third party. We may still receive payment status, limited payment details and other information needed to reconcile transactions, protect accounts and respond to queries.
Technical, device and usage information
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages visited, links used, access times and information about errors or performance. We may also record information about how you use features of the website. This information helps us operate, secure, maintain and improve the service.
How we use information
Spinbit Casino may use personal information for the following purposes, depending on the circumstances and the information involved:
- To create, administer and secure your account.
- To provide casino services, process account activity and maintain accurate records.
- To verify your identity, age, eligibility and account ownership.
- To carry out security, anti-fraud and anti-abuse checks.
- To process or support deposits, withdrawals and other transactions.
- To respond to questions, complaints, technical issues and other support requests.
- To communicate with you about your account, service notices, security matters and changes to our terms or policies.
- To send marketing communications where permitted and where you have provided any consent that is required.
- To understand website usage, troubleshoot problems and improve functionality, safety and performance.
- To meet legal, regulatory, accounting, tax, risk management and record-keeping obligations.
- To investigate suspected breaches of our terms, unlawful activity or threats to the website and its users.
We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for purposes that are materially unrelated to the reason it was collected without an appropriate basis or, where required, your permission.
Marketing choices
You can choose not to receive promotional communications. You may use an unsubscribe option included in a marketing message, where available, or contact us using the details in the data rights section below. Even if you stop marketing messages, we may still send essential service communications, including account, security, transaction and policy notices.
Sharing information
Information may be shared where reasonably necessary with service providers that support website hosting, identity verification, payment processing, customer support, fraud prevention, technology, analytics, communications and security. We may also disclose information where required to meet a legal obligation, respond to a valid request, protect users or the website, investigate suspected wrongdoing, or support a business or operational transfer. Third parties handling information for these purposes are expected to apply appropriate safeguards and use the information only for authorised purposes.
Cookies, security and retention
Cookies and similar technologies
Spinbit Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website performance and help identify suspicious activity. Some cookies may be placed by service providers that assist with analytics, security or website functionality. Cookies can contain information about your browser or device and may be linked to your website activity.
You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to repeat preferences or sign-in steps. Browser controls vary, so please check the settings and help information for your chosen browser.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or supplier requirements. No website, transmission method or storage system can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you suspect unauthorised use of your account.
Storage and retention
Personal information may be stored or processed by Spinbit Casino and its service providers in Australia or other locations, depending on the systems used to deliver and secure the service. Where information is handled outside Australia, appropriate measures may be applied as required by applicable privacy obligations.
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy rights and enquiries
Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to personal information held about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where retention is not required, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.
How to make a request
To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@spinbit-casino.best. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to verify your identity before completing a request, particularly where disclosure or changes could affect account security.
We will consider and respond to privacy requests within a reasonable timeframe, subject to identity checks, technical requirements, legal obligations and any applicable exceptions. A request to delete information may not be completed where we need to retain records for legal, security, dispute resolution, fraud prevention or other legitimate purposes. In those circumstances, we will explain the relevant limitation where appropriate.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services, information practices or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review the policy periodically so you remain informed about how information may be handled. If a change materially affects your privacy, we may provide additional notice where reasonably appropriate.
This policy is intended to provide general information about privacy practices for players in Australia. It should be read together with the website terms and any other notices shown when you use particular services or features.